Frequently Asked Questions

Most businesses have their AI agent live within 15-30 minutes. Simply upload your product documents, configure your brand voice, and connect your WhatsApp Business account. Our intelligent document processing handles the rest—no technical expertise required.

Escl8 accepts PDFs, Word documents, text files, and direct URL imports. This includes product catalogs, pricing sheets, FAQs, policy documents, and knowledge base exports. The more comprehensive your documentation, the more accurate and helpful your AI agent becomes.

We handle everything. As a Meta Business Partner, we streamline the entire WhatsApp Business API setup process. During onboarding, we'll guide you through verification and connection—typically completed within 24 hours.

Yes! Every plan includes a 14-day free trial with full access to all features. No credit card required to start. This gives you ample time to train your AI agent, run real conversations, and measure results before committing.

Our AI agents achieve 95%+ accuracy rates when properly trained with comprehensive documentation. The system is 'grounded' in your specific content—meaning it only responds based on information you've provided, preventing hallucinations and off-brand messaging.

You have full control over fallback behavior. Configure your agent to gracefully acknowledge uncertainty, collect customer details for follow-up, or seamlessly escalate to a human team member. Every interaction maintains your brand's professionalism.

Absolutely. Escl8 supports 50+ languages out of the box. The AI automatically detects customer language preference and responds accordingly—perfect for multi-regional sales operations.

During setup, you define your tone parameters: formal vs. casual, technical vs. simple, warm vs. direct. You can also provide example responses. The AI consistently applies these guidelines across every conversation, ensuring brand consistency at scale.

The dashboard provides real-time visibility into conversation volumes, response accuracy, customer satisfaction scores, conversion rates, and revenue attribution. Growth and Scale plans include advanced analytics with custom date ranges, exportable reports, and trend analysis.

Available on Growth and Scale plans, the booking system lets your AI agent schedule meetings, demos, and consultations directly within WhatsApp. Customers select from available slots, receive confirmations, and automatic reminders—all without human intervention.

Every conversation is automatically logged with customer details, interaction history, and AI-powered lead scoring. High-intent buyers are flagged for priority follow-up. You can segment audiences, send batch messages for promotions, and track the full customer journey.

Yes. The unified inbox gives you a complete view of all WhatsApp conversations. Monitor AI responses, intervene when needed, and take over conversations seamlessly. Everything happens in one dashboard—no switching between apps.

We implement enterprise-grade security: end-to-end encryption, SOC 2 Type II compliance, and GDPR-ready data handling. Customer conversation data is encrypted at rest and in transit. You maintain full ownership of all data.

Data is stored in secure, geographically distributed cloud infrastructure. Enterprise customers can specify data residency requirements for compliance with regional regulations.

Absolutely. Define explicit boundaries on topics, competitors, pricing disclosures, and sensitive information. The AI strictly adheres to these guardrails, ensuring every response aligns with your policies.

As a verified Meta Business Partner, we maintain full compliance with WhatsApp Business API policies, messaging templates, and user consent requirements. Our platform is built to keep your business in good standing.

Starter is perfect for launching your first AI agent with core automation. Growth adds the analytics dashboard, booking calendar, CRM, and unified inbox for scaling teams. Scale includes everything plus custom APIs, dedicated support, and enterprise SLAs.

No hidden fees. Starter includes 1,000 AI conversations/month, Growth includes 10,000, and Scale is unlimited. Additional conversations are available at transparent per-message rates if you exceed your plan.

Yes, change your plan anytime from your dashboard. Upgrades take effect immediately with prorated billing. Downgrades apply at the next billing cycle. No penalties or lock-in periods.

Yes, annual billing saves you 20% compared to monthly payments. Contact our team for custom enterprise pricing on multi-year agreements.

Starter plans include email support with 24-hour response times. Growth plans get priority support with 4-hour response. Scale plans receive 24/7 dedicated support with a named account manager and 1-hour critical response.

All plans include self-serve onboarding with video tutorials and documentation. Growth plans include a 1-hour kickoff call. Scale plans receive white-glove onboarding with a dedicated solutions engineer guiding your entire setup.

Yes. Our team can assist with migrating conversation history, document imports, and workflow configurations from other chatbot or CRM platforms. Scale customers receive complimentary migration services.

Yes! Access our knowledge base, video tutorials, best practices guides, and template library. We also host monthly webinars on AI sales strategies and platform tips.