Privacy Policy

Last updated: 12/21/2025

This Privacy Policy explains how Escl8 ("we", "us", or "our") collects, uses, and protects information when you use our services to create and operate customized AI agents for WhatsApp and web channels.

Information we collect

• Business content you provide (e.g., documents, PDFs, knowledge base exports, prompts, and configuration).
• Account and billing details (e.g., email, company name, subscription info).
• Usage data and logs (e.g., requests, responses, timestamps, device info).
• End-user conversation data processed on your behalf when interacting with your AI agent via WhatsApp or web.

How we use information

We use the information to provide and improve our services, including: (i) indexing your documents for retrieval; (ii) generating responses in your defined tone; (iii) enforcing safety and usage limits; and (iv) analytics to help you measure performance. We do not sell personal data.

Data processing on your behalf

For end-user conversations, we act as a processor, processing data on your instructions. You are responsible for obtaining necessary permissions and providing notices to your end users.

Retention

We retain account data for the duration of your account and as required by law. Conversation logs and uploaded content are retained as long as needed to provide the service and can be deleted upon request or via your account controls when available.

Security

We implement technical and organizational safeguards appropriate to the risk. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

Third parties

We may use third-party processors (e.g., hosting providers, NLP/LLM infrastructure, WhatsApp Business API providers) to deliver the service. These providers are bound by contractual obligations and may change over time.

Your rights

Depending on your location, you may have rights to access, correct, delete, or port your personal data, or object to certain processing. To exercise rights, see the Data Deletion page or contact us.

Children

Our services are not directed to children under 13 (or the applicable age of consent). We do not knowingly collect data from children.

Changes

We may update this Policy from time to time. Material changes will be posted here with an updated date.

Contact

For privacy inquiries, please contact privacy@escl8.com.