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Frequently Asked Questions
Everything you need to know about deploying AI concierge workflows that support customers and keep staff in control.
Getting Started
How quickly can I deploy my first AI concierge?
Most teams can launch once source content, brand voice, channel setup, and escalation rules are configured.
What documents can I use to train the AI?
You can use product catalogs, FAQs, policy docs, price sheets, and knowledge-base content.
Is there a free trial?
Yes. Every plan includes a 14-day free trial with full platform access.
AI and Accuracy
How accurate are responses?
With proper training data, the assistant stays grounded in your content and brand guidelines.
What if the AI does not know an answer?
You can define fallback behavior: ask follow-up questions, create a lead, or escalate to a human.
Can it keep our brand voice consistent?
Yes. Tone, phrasing, and response boundaries are configurable so replies stay aligned with your brand.
Security and Billing
How is customer data protected?
Data is encrypted in transit and at rest with access controls designed for business use.
Can I change my plan later?
Yes. You can upgrade or downgrade as your volume and workflow needs evolve.
Do you offer annual discounts?
Yes. Annual billing offers a lower effective monthly rate compared to monthly billing.
Still Have Questions?
We can walk you through your exact use case
Talk to the team to review setup, integrations, and what your rollout would look like.